We are ISO 13485 certified...What it means for you.
When choosing a supplier for your oxygen needs it is always recommended to deal with a reputable company that is ISO 13485 certified.
Patients who currently receive oxygen cylinders on the NHS from their local gas supplier are also accredited to the same quality standards. It is important for patients to understand dealing with an ISO 13485 accredited company guarantees the highest service standard which forms an integral part in the purchase of a portable oxygen concentrator.
We are proud to be an ISO 13485 certified company. We are independently audited every year to make sure our service standard is maintained.
What is ISO 13485?
ISO 13485:2016 is a quality management system that is specific to organisations needing to demonstrate that they are able to supply medical devices and services that meet, not only customer requirements, but also the various regulatory demands relating to medical equipment. All requirements of ISO 13485:2016 are specific to organisations providing medical devices, regardless of the type or size of the organisation.
This means that all our quality management systems, reporting systems, recall systems, servicing and repair procedures and our product traceability procedures are monitored every year by auditors. This ensures that each member of staff adheres to the necessary procedure to ensure that our clients receive products that are safe to use.
Our customers can also be sure that we adhere to all the regulatory requirements relative to the equipment we supply and potential customers should seek this certification as the minimum when choosing a supplier of medical devices. It shows that the supplier is serious and quality conscious of medical devices. We are proud to be ISO 13485 certified and are audited annually to ensure continuing compliance.
Unfortunately, sometimes things can go wrong whether it be your car or simply losing the keys to your house. It is a fact that nothing in the world is technically 100% perfect and if or when something does go wrong it can be of great inconvenience.
Our prime focus is customer relationship and service. What makes us unique is that we know and understand the importance of having someone to talk to if a problem ever arises. We can be relied upon to provide an excellent service and to deal with problems immediately to relieve the hassle, wherever you are.
Our care line is also available after hours and at weekends. We can also provide loan units should your machine require attention by one of our technicians, which can be delivered to you on a next working day basis. (Subject to availability and conditions)