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Questions about our service

What warranty do I get with the Portable Oxygen Concentrators?

What does the warranty consist of?

Do you offer a buy back sceme?

Do you offer service contracts?

If my oxygen prescription changes, do you part exchange?

If my concentrator breaks down, what back up service do you have?

I am looking to travel abroad, I need help with an airline that would allow me to use my Oxygen concentrator on flight... Can you help?

  

What warranty do I get with the Portable Oxygen Concentrators?

All of our Oxygen concentrators are covered with a 3 year manufacturers warranty with exception to the Invacare XPO2 which has a 5 year warranty. Accessories usually have a 1 year warranty. Please don't hesitate to ask for a break down of warranty for each machine. Warranties are only valid if you decide to purchase from us.

What does the warranty consist of?

We offer the manufacturers warranty which includes the replacement of parts. Labour is also covered within the warranty. We are fully qualified engineers and authorised to carry our repairs here in the UK. Please note, Warranties are only valid for units purchased from Intermedical.

Do you offer a buy back scheme?

Currently we do not offer a buy back scheme. We are happy to point you in the right direction to make it easier to sell privately. We also offer to service the oxygen concentrator for a small fee to make it easier to sell on.

Do you offer service contracts?

Yes. Service contracts are pre-paid or pay as you go. Having a service contract in place will ensure your machine is well maintained and ensures any underlying problems are fixed.

If my oxygen prescription changes, do you part exchange?

Yes we do. From the start, we try our utmost to provide you with a machine that will cater for any prescription changes for the future. Sometimes the circumstances do change quite dramatically therefore we will re-assess your needs by visiting you and recommend you a concentrator that will suit your needs.

If my concentrator breaks down, what back up service do you have?

At Intermedical, we do not just sell Oxygen concentrators, we look after you when ever you need us. We are the UK's leading supplier of Portable Oxygen Concentrators and our reputation is built upon our high standard of customer service. In the event of a break down, we have a 24 hour helpline, in-hours direct service line & loan units. When you have a demonstration from us, the advisor will give you a break down of our service and what we can offer. Our back-up service is exclusive for customers who have purchased from us.

I am looking to travel abroad, I need help with an airline that would allow me to use my Oxygen concentrator on flight... Can you help?

Yes we can. If you have purchased from us, please feel free to use our service and knowledge to your disposal. We do have an airline assistance service where we will help you get on holiday. We can help with getting in touch with airlines on your behalf so you don't have to worry about the stress of dealing with airlines.

 

 

 

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Intermedical (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA No 669209). Registered office 2 Exeter House, Beaufort Court, Sir Thomas Longley Road, Rochester, Kent, ME2 4FE. Company registration number: 03456073 VAT no. GB707272150
Copyright © Intermedical (UK) Limited 1997-2017
 

 

  
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